To assert that the telecommunication industry is volatile is a mere understatement. Falling ARPUs, high customer churn, customer experience and utilization of human resources define this industry. Consolidating and holding on to customer loyalty calls for customer experience management. Providers who are looking forward to grab the digital content pie must look to improve monetization of content, streamlining of internal processes and support services.

Every cloud has a silver lining and when you communicate from a cloud you have enough reasons to be on cloud nine.

Telecommunications is an industry that is characterized by cut throat price competition, technological changes and compliance, regulatory and governance (CRG) issues. Netfunda Technologies leverages its learning and experience with corporate clients to give differentiated solutions and products.

1. Billing

Telecom enterprises are essentially service providers who have to manage payments from new and existing customers depending upon recurring purchases and subscriptions. It is a programmable function that requires clinical efficiency, but does not add to the business. Billing and Subscription Management from Netfunda Technologies is the automatic billing and subscription management system that enables telecom enterprises to manage clients and their subscriptions, except one time and recurring payments both online and offline.

2. Recruiting

Applicant Tracking System from Netfunda Technologies is the recruitment management software that enables telecom enterprises to post situations vacant simultaneously across all channels, filter and manage resumes, schedule selection processes and rope in talent custom fit with the budget, the job profile and strategy of healthcare enterprises. Beginning with posting talent requirement on multiple channels, spotting applicants, engaging with them through a network of social and search engines to build and analyze applicant’s specific track records and finally pull them into your loop, our product transforms recruitment experience for telecom enterprises.

3. Human Resource Management

Given the capital intensive nature of the telecom industry, multiplicity of CRG (compliance, governance and regulatory) issues and the necessity to be with the employees and end users across time zones, optimizing person’s performance across diverse departments and teams can be a tough task. The organizational structure and design of telecom enterprises provides a skeleton. Human Resource Management System from Netfunda Technologies breathes life into that skeleton. Our product enables telecom enterprises to function like well oiled machines by allowing them to harness people power. Our product enables telecom enterprises to optimize human capital utilization by executing the appraisal, leave, payroll, reporting and time management from a centralized data platform with clinical efficiency.

4. Customer Relationship Management

The twin threats of cost and commoditization loom large on telecom enterprises. The smart way to get over commoditization is to build key brand differentiators around better customer and after sales services. Customer Relationship Management from Netfunda Technologies enables telecom enterprises to trace, follow up and convert leads into closed deals, assign leads to executives, offer value added services to customers, cross sell and up sell products to existing customers thus enabling value creation. We can help you gain and retain customers in spite of industry trends. We help you deliver high-touch customer service and make your sales process more efficient, boosting revenue.

5. Marketing Automation & Analytics

Telecom is one category where there are significant network economies. Customer base erosion and customer loyalty are big challenges. Telecom brands need to think out of the box to come up with smart ways to convert consumer insights into foresight and strive towards actionable marketing. In this entire chain of marketing activities personalization has to be a strategic imperative while it is equally true that telecom as a service targets community and not just individuals. Smart marketing techniques shall have to explore and analyze factors that create synergies between individuals and communities. The marketing code when demystified translates into channelizing marketing efforts into personalized directions while building strategies on key performance metrics that affect communities, not just individuals. Marketing Automation & Analytics from Netfunda Technologies enables telecom enterprises to create, record, monitor and share data on service categories, tariff plans and ARPU, send brochures and newsletters, track marketing campaigns and much more.

6. Netfunda On-Cloud

Our cloud services can enable business agility, contestability, scalability and cost rationalization for IT infrastructure based on the “pay as you use” model. Netfunda On-Cloud from Netfunda Technologies is the business app builder that enables telecom enterprises to accomplish this mission. Telecom enterprises can create custom fit apps using simple drag and drop builder, embed apps on websites, server and mobiles.