Third party logistics, port based logistics and specialized services are on the rise. The margin of error is thin and there are pressures of rising operating costs. Transport and logistics service providers need to focus on green solutions and smart products. This calls for harnessing market intelligence, maximizing human resource utilization, greater engagement with customers and better systems for revenue tracking.

Every cloud has a silver lining and when you ship from a cloud you have enough reasons to be on cloud nine.

From mobilizing people and resources the agenda for transport enterprises today has shifted to a new plane. The business model of logistics enterprises has to be centered around issues of customer loyalty, green solutions,reduced time -to-market, partner management and people management. Netfunda Technologies leverages its learning and experience with corporate clients to give differentiated solutions and products.

1. Recruiting

Operating costs have raised steadily thereby putting pressure on the bottom line of transport enterprises. The advent of third party logistics many of whom belong to the MSME (micro, small and medium enterprise) category has a lot to do with rightsizing the staff strength to optimize costs. The challenge is severe for third party logistics providers and CNF (carrying and forwarding agents) agents who operate with relatively lower buffer of working capital and thus look forward to harnessing cost efficiencies in the recruitment process. The smart way to optimize costs is to find the right people who can create value for the enterprise. Applicant Tracking System from Netfunda Technologies is the recruitment management software that enables transport enterprises to draw top notch talent within cost and time budgets. Beginning with posting talent requirement on multiple channels, spotting applicants, engaging with them through a network of social and search engines to build and analyze applicant specific track record and finally pull them into your loop, our product transforms recruitment experience for transport enterprises.

2. Human Resource Management System

An aviation company that looks forward to optimizing cabin crew performance to create world class flying experience for the passenger, a freight forwarding agent who has to allocate human resources across diverse teams catering to local geographies and an MNC that has to monitor team performance across time zones have an agenda for HRMS which is global. The solutions to each of these enterprises though are local. HRMS form Netfunda Technologies enables transport enterprises to achieve much more by harnessing the people power. Transport is an industry category which without any doubt mandates people to be in the field and not on the office floor. Our product enhances fluidity and frictionless mobilization of individual employees while measuring and managing performance from a centralized perspective of the enterprise as a team.

3. Customer Relationship Management

If it takes three calls and numerous different applications to track down the customer case history to resolve a customer issue there is a need for a system that fosters agility in customer handling. Customers feel frustrated when they have to repeat conversations to get an issue resolved. The average time taken to resolve a customer issue in reality boils down to a delay in revenue realization. Systems that increase pace of response also increase revenue growth. Service issues are particularly critical in the logistics industry and coordinating follow up efforts through the chain of agents, partners, and sales executives and finally the end user, to resolve them can serve as a key brand differentiator. We can help carriers identify their most valuable customers and analyze the factors that affect customer behavior, using them to minimize customer churn. Our solution integrates with carrier-specific logistics applications, complementing their operational focus with real-time, actionable customer intelligence. From functions like tracking the delivery of a consignment, to booking a ticket and requesting for a custom fit menu of food on the flight there are small but impactful opportunities to cross sell and down sell. Customer Relationship Management from Netfunda Technologies enables transport enterprises to streamline efforts for after sales service, follow up on status of prospects, customer requests and assign leads to sales people to improve user experience.

4. Billing

With several partners, affiliates and agents working down the chain, billing and subscription management calls for coordination of efforts across every layer. Billing solutions have to be designed so as to facilitate assessment of revenue streams accruing from each customer, raising invoices, acceptance of payment online and offline, sending automatic payment reminders, and easy export of data to adjunct software systems like accounting with precision and ease. Billing and subscription management from Netfunda Technologies is the automatic billing and subscription management system that enables transport enterprises to transform billing into a lean process with cost and time efficiencies.

5. Marketing Automation and Analytics

Central to the agenda of marketing in the transport sector is understanding, analyzing and knowing the customer in order to extract valuable insights which can be channelized into an effective marketing strategy. Sales and trade promotion tools that are built on precise understanding of purchase behavior make marketing more effective. Marketing Automation & Analytics from Netfunda Technologies enables transport enterprises to design and execute marketing campaigns, send personalized newsletters, brochures on product and service discounts and thus streamline marketing efforts.

6. Netfunda On-Cloud

Transport enterprises have over the years significantly invested in various legacy systems. From tracking consignment delivery status using GPRS and RFID, deciding on route profitability using Smart Transportation Grid to providing front end services to the consumer, transport enterprises have been using different software systems, applications and platforms. A strong base for cost rationalization would premise on centralizing these functions. The cloud hosted platform is the one stop solution that can help achieve this agenda. Netfunda On-Cloud from Netfunda Technologies is the business app builder that enables transport enterprises to create custom apps using drag and drop app builder and embed the website and server with mobile apps.